Ladies & Gentlemen –
If someone asked us who has a challenge with working one-on-one with clients, I would be the first to raise my hand. It’s just not my favorite part of what I do. I bet that a couple of you feel that way too. Sometimes I don’t feel like I give a 100% customer-centric experience and that bothers me.
But every time I go shopping on my own or take a client to one particular store, I have an amazing experience. It’s probably no surprise that it’s Nordstrom. They go above and beyond to accommodate my clients and me each and every time.
I have asked the store manager of the only Cleveland-area location if they would be willing to have a group of us come in to tour the store and learn about how they impart top-notch customer service skills to their employees and how that leads to greater sales and return customers.
Hey, we may not all own retail establishments, but isn’t that what we want too??
We are planning this event for early-to-mid February on a Mon, Tues, Weds or Thurs evening. It would be free to AICI members and $15 for non-members.
If it’s a success, then we could coordinate the same sort of mini-events for Cincinnati, Philadelphia and Columbus.
If you are in Cleveland, please let me know which of the aforementioned days works for you.
(literally! It's freezing here!!)
Kristen Kaleal
President
AICI OH/PA Chapter
kkaleal@aol.com
(440) 742-0385
